Find answers to common questions about Elouisa. Can't find what you're looking for? Feel free to contact us.
Common Questions
1How can I watch movies or live TV on Elousia?
To watch movies or live TV on Elousia, create an account, log in, choose your content, and ensure you have an active subscription plan, as a subscription is required to start streaming.
2How do I subscribe to a plan?
Go to the Subscription Plans page, choose your preferred plan (such as 1 month, 6 months or 1 year) and complete your payment securely via Sentoo, which supports iDEAL, credit cards, and local banks in Curaçao.
3What payment methods do you accept?
We accept payments through Sentoo, which supports iDEAL, Visa, Mastercard, and American Express. Sentoo is a secure payment provider that handles all transactions safely.
4Is my subscription automatically renewed?
No, subscriptions are NOT automatically renewed. When your subscription expires, you will need to manually purchase a new plan to continue accessing our content. We will send you a reminder before your subscription ends.
5What is your refund policy?
All purchases are final and non-refundable. By completing your purchase, you acknowledge and agree that no refunds will be issued. This applies to all payment methods including iDEAL, regardless of your location (including EU countries). Please ensure you review our subscription plans carefully before making a purchase.
6I paid with iDEAL from Europe. Can I get a refund?
No. By completing your purchase through iDEAL or any other payment method, you explicitly acknowledge and accept our no-refund policy. This applies to all customers regardless of location, including those in the European Union. All sales are final.
7On how many devices can I watch?
You can stream on multiple devices, but only one device can be actively streaming at a time per account. You can manage your registered devices from your account settings under the Devices section.
8Why is the video buffering or not loading?
Buffering issues are usually caused by slow internet connection. We recommend a minimum of 5 Mbps for standard quality and 10 Mbps for HD streaming. Try: 1) Refreshing the page, 2) Clearing your browser cache, 3) Switching to a different browser, 4) Checking your internet connection, or 5) Restarting your router.
9What browsers are supported?
Elouisa works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, please ensure your browser is up to date. We also recommend disabling ad-blockers as they may interfere with video playback.
10Can I watch on my Smart TV or mobile device?
Yes! You can access Elouisa through any web browser on your Smart TV, smartphone, tablet, or computer. Simply visit our website and log in with your account credentials.
11My payment was successful but my subscription is not active. What do I do?
If your payment was processed but your subscription is not showing as active, please wait a few minutes and refresh the page. If the issue persists, contact our support team with your payment confirmation or transaction ID, and we will resolve it promptly.
12How do I check when my subscription expires?
You can view your subscription status and expiration date by logging into your account and going to the Subscription section. There you will see your current plan details and when it expires.
13What content is available on Elouisa?
Elouisa offers a wide variety of Caribbean entertainment including Live TV channels, Movies, Series, Radio stations, and dedicated kids content (Elokidz). All content is available in Papiamentu and celebrates Caribbean culture.
14How do I reset my password?
Click on "Forgot Password" on the login page and enter your registered email address. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder or contact support.
15Is the pricing in Caribbean Guilders (Cg)?
Yes, all our prices are displayed in Caribbean Guilders (Cg). The subscription plans are: 1 month for Cg 18.50, 6 months for Cg 92.50, and 1 year for Cg 185.00. A 9% VAT tax is included in these prices.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help you with any questions or concerns.
